
Travis Steele
While Dialpad as a service is great, there are just some features that are missing. 1. No way to simply disable a user 2. No way to forward calls to another person on the app. 3. Some of the AI functions. 4. Other settings changes on the app. This is very general I know, but other providers just offer more control. With all this said, as a service, Dialpad is better than a lot of others. Call quality has been so much better than our previous provider.
11 people found this review helpful

Erik Williams
They updated the app and now you cannot copy and paste numbers into dialpad section when trying to make calls. Who thought this was a good idea to remove!? Now, you must toggle back and forth between two screens to look at numbers and input in the call screen (dialpad). Major reduction in user experience for me. Very irritating that they would remove such a basic feature.

Kristian A.
I’ve tried nearly every premium VoIP and business phone system, and Dialpad stands above them all. It is more reliable, sophisticated, and intuitive than any competitor. Call quality is excellent, the platform is rock-solid, and the AI-powered features (transcripts, summaries, real-time assistance) truly set it apart. Even if others paid me to switch, I’d stay with Dialpad.
2 people found this review helpful